Why do I need feedback from my customers?

Up to 95% of unsatisfied consumers don't inform management of their dissatisfaction, they just stop buying.  Even more damaging to your business are the average 10 people the dissatisfied customer tells about their experience.  The average company loses 10% of its buyers each year; however, reducing customer defection by as little as 5% can increase profits substantially.

How will Consumer Vibes help my business?

With Consumer Vibes, you simply give your consumers the opportunity to share specific details of their experience with you.  They fill out a quick online survey and only you can see the results.  Depending on your accout level, you will also be given the opportunity to respond via e-mail, send coupons, or offer specials even though their review is completely anonymous.  Approximately 65% of consumers who register a complaint with management will do business with them again if a solution is offered; Consumer Vibes provides a confidential medium for these complaints and an opportunity for you to respond directly.

How do I get my consumers to go to Consumer Vibes?

After signing into your account, you will be able to download and print invitations that have a code on them.  Upon completion of a transaction with your consumer, you or your employees hand them an invitation and ask them rate their experience.  They will then use the invitation number to pull up your survey on Consumer Vibes.  The customer's e-mail address will remain hidden, but depending on the level of your package, you will be able to respond to them to address any issues they may have had.

How do I use the information in training or reviewing my employees?

Your customers have the opportunity to not only rate certain areas of the business but also tell you why they believe you earned that rating.  This information can be printed off and used during employee reviews or filed away in the employee's record.  This is great information to have when proving a reasonable termination of an employee. You can also be creative and boost employee involvement by creating fun inter-company competitions.  For example, the employee that gets mentioned positively in a review the most for a month's time wins a prize.  You could also reward your entire staff when you reach a higher rating on your rverall review.

How do I use Consumer Vibes to get new business?

With our premium plan you can create a link from your business' website to your overall review.  This will allow potential consumers to see how well liked you are by your existing customers.  As your overall score changes with completed surveys, so will the score posted on your website.  There is no better referral than one from a satisfied customer!

What areas are my business being reviewed on?

Overall Experience, Quality of Service, Value, Professionalism, and Customer Loyalty are addressed at each survey.  Each line-item offers an "explain" narrative that customers may fill out to describe why they rated you at a certain score.

Where will my customers complain if I don't send them to Consumer Vibes?

The Internet has totally revolutionized the way people communicate.  Unsatisfied customers often go to the Internet and voice their opinions anywhere they can.  You as a business operator don't always get the opportunity see or respond to their complaints; however, the rest of  the world has access to it.  These comments are posted for an unknown amount of time, doing damage all the while.  Sending your customers to consumervibes.com gives them an outlet to let their opinions be known, but only you will have access to them.  You also have the option to correct the issue by responding directly to the customer, an option not offered on many other customer-driven review sites.  The Basic Package is free, so sign up today and put Consumer Vibes to work for you!